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    Shipping & returns

    REWORKS UPCYCLE SHOP SHIPPING POLICY
    For internet orders, our goal is to respond in 24 hours and ship the purchase as soon as possible. No orders will be shipped out on weekends or holidays. We are human too, it may take extra time for large extensive orders or fragile objects. 

    Parcels are shipped from Reworks Upcycle Shop, based on inventory availability. 

    Shipments crossing the international border to the USA can be detained by the country’s customs agency. These delays are beyond our control. Reworks Upcycle Shop is not responsible for any extra duties and charges incurred from customs agencies.

    Customers in Canada and the USA:

    Canada- We ship with the Canada Post Expedited Parcel service. In most cases, packages arrive at Canadian destinations within 2-7 business days. This service is insured and trackable.
    USA - We ship with Canada Post Ground Service. Generally, packages will take 5-14 business days for delivery. This service is insured and trackable.

    Shipping everywhere else (Outside Canada and USA):

    Any order being shipped to countries outside Canada and USA require that you contact us directly to arrange manually by phone at 403-263-4366 or email shopreworks.ca.


    GENERAL RETURN POLICY:

    This return policy applies to all items purchased from Reworks Upcycle Shop. We want you to be happy, so if you are outside of the general return policy, please contact us directly. 

    Before returning any items, please contact us at [email protected] Products must be returned within 45 days and with payment receipt, original packaging (undamaged), unused and in perfect condition. If your items show any sign or wear they will not be accepted for return or exchange. If the original packaging is not in a re-saleable condition the item will not be accepted for return or exchange. 


    All items returned to Reworks Upcycle Shop are done so at the buyer's expense
    . The items must be properly packaged to prevent damage and fully insured. Please notify us of the tracking number so we can follow the progress of the parcel. Funds will not be reimbursed until we receive the products and are happy with the condition. The refund will be the amount paid less the shipping/handling fees (our actual shipping cost for those orders where shipping was included for free), PayPal fees and any other incurred costs. 
    When sending parcels to us across an international border it is your responsibility to state that the item is either being returned or temporarily imported for repair. Failure to do so may result in import tariffs and/or brokerage fees. 

    Items found to be damaged or used will not be accepted or credited for return or exchange.

    Send to: 

    Attn: Returns
    Reworks Upcycle Shop
    1325 1 Street SE, Calgary, AB T2G 5L1
    Canada 

    Breakage or Discrepancies in Shipments
     
    If there are any problems with your order, please notify us within 48 hours of receipt. Reworks Upcycle Shop will not be responsible for any claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for future inspection by the carrier. 


    SPECIAL ORDERS
     
    If you require a Special Order from a brand that Reworks Upcycle Shop represents, we will do our best to assist you. Please email your request to [email protected] or call 1-403-263-4366. 
    Special Orders as well as SALE items are final sale and cannot be returned or exchanged. 
    By ordering online at Reworks Upcycle Shop you are agreeing to comply with the terms and conditions of use outlined in this TERMS AND CONDITIONS page. 

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