General terms & conditions
Welcome to Reworks Upcycle Shop. We’re so glad you’re here. Make yourself comfortable and have a good time, but please follow our shop rules.
TERMS AND CONDITIONS
Reworks Upcycle Shop uses PayPal for all major credit cards as its payment method on its website. This technology encrypts your personal and order information and offers you a secure online experience. For more information about PayPal, please visit www.paypal.com and click on User Agreement.
- Gift cards are redeemable at Reworks Upcycle Shop manually via a phone call or email.
- Gift cards can be purchased at shopreworks.ca.
- Gift cards are non-refundable and have no cash value.
- Gift cards do not expire. You can check the balance by request at Reworks Upcycle Shop or by calling us at 403-263-4366. You will need to have your your gift card number in order to check your balance. If you return product originally purchased with a gift card, any refund will be returned to a new gift card.
- Gift cards will not be replaced if lost, stolen or destroyed without proper proof of purchase. Treat them like cash.
TAXES, CUSTOMS & DUTIES
All Canadian residents are subject to the taxes charged by the province or territory the order is being shipped to. Customers who are ordering internationally are not subject to any Canadian taxes.
For USA deliveries, customs and duties charges may be calculated by the destination country. Reworks Upcycle Shop is not responsible for any such charges or potential delays in delivery caused by customs clearance.
SECURITY & PRIVACY
The information you provide us with when placing an order online is used to process and complete your order. We will not share this information with any outside parties excepting Canada Post in order to complete the shipping of your order. We may contact you if there is a question regarding your order. If that is the case, we will use the email address and/or telephone number you provide us with when placing your order. You will not receive information required to track your package. You may request a tracking number and the information will be sent the the email address provided by you.
We would be happy to send you our Reworks Upcycle Shop newsletter via email. Please sign up by sending an email to: [email protected] with NEWSLETTER in the subject line.
REWORKS UPCYCLE SHOP SHIPPING POLICY
For internet orders, our goal is to respond in 24 hours and ship the purchase as soon as possible. No orders will be shipped out on weekends or holidays. We are human too, it may take extra time for large extensive orders or fragile objects.
Parcels are shipped from Reworks Upcycle Shop, based on inventory availability.
Shipments crossing the international border to the USA can be detained by the country’s customs agency. These delays are beyond our control. Reworks Upcycle Shop is not responsible for any extra duties and charges incurred from customs agencies.
Customers in Canada and the USA:
Canada- We ship with the Canada Post Expedited Parcel service. In most cases, packages arrive at Canadian destinations within 2-7 business days. This service is insured and trackable.
USA - We ship with Canada Post Ground Service. Generally, packages will take 5-14 business days for delivery. This service is insured and trackable.
Shipping everywhere else (Outside Canada and USA):
Any order being shipped to countries outside Canada and USA require that you contact us directly to arrange manually by phone at 403-263-4366 or email shopreworks.ca.
GENERAL RETURN POLICY:
This return policy applies to all items purchased from Reworks Upcycle Shop. We want you to be happy, so if you are outside of the general return policy, please contact us directly.
Before returning any items, please contact us at [email protected] Products must be returned within 45 days and with payment receipt, original packaging (undamaged), unused and in perfect condition. If your items show any sign or wear they will not be accepted for return or exchange. If the original packaging is not in a re-saleable condition the item will not be accepted for return or exchange.
All items returned to Reworks Upcycle Shop are done so at the buyer's expense. The items must be properly packaged to prevent damage and fully insured. Please notify us of the tracking number so we can follow the progress of the parcel. Funds will not be reimbursed until we receive the products and are happy with the condition. The refund will be the amount paid less the shipping/handling fees (our actual shipping cost for those orders where shipping was included for free), PayPal fees and any other incurred costs.
When sending parcels to us across an international border it is your responsibility to state that the item is either being returned or temporarily imported for repair. Failure to do so may result in import tariffs and/or brokerage fees.
Items found to be damaged or used will not be accepted or credited for return or exchange.
Please call or email for return address.
Breakage or Discrepancies in Shipments
If there are any problems with your order, please notify us within 48 hours of receipt. Reworks Upcycle Shop will not be responsible for any claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for future inspection by the carrier.
We want all of our customers to be very pleased with their purchase. Therefore, all of our products are carefully inspected prior to shipping and packaged appropriately to prevent damage in shipping. If you find you have any problems with your order upon receipt, please contact customer service at [email protected] within 48 hours.
Disclaimer of Warranty
Reworks Upcycle Shop makes no representations or warranties of any kind, either expressed or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement. Reworks Upcycle Shop is not responsible for printing or typographical errors. Pricing and availability are subject to change without notice.
If you require a Special Order from a brand that Reworks Upcycle Shop represents, we will do our best to assist you. Please email your request to [email protected] or call 1-403-263-4366.
Special Orders as well as SALE items are final sale and cannot be returned or exchanged.
By ordering online at Reworks Upcycle Shop you are agreeing to comply with the terms and conditions of use outlined in this TERMS AND CONDITIONS page.